How I cut my Internet cost with one phone call!

internet cost

I cut my internet cost by 40%, had the speed bumped up by 5mbps, and received a $50 credit with one phone call.

How did I do this? It’s easy and I’ll tell you how.

Do Your Research

AT&T sent me some advertisements in the mail so I decided to see how legit their offered prices really were. They were offering 30% lower than TWC. If I had Cox or any other Internet Service Provider (ISP) I would’ve Googled them too.

Turns out AT&T’s prices were legit and I was now starting to feel like I was truly missing out on the great deals to cut my internet cost.

Make sure you know the numbers

When I called TWC I first opened up my browser and went to AT&T’s internet plans. From there I could see their internet cost mapped out to each plan.

Ask Others

Talk with family and friends in order to gather advice from anyone that had gone through this before. I didn’t want to make numerous phones calls to TWC. I wanted a One Shot One Kill phone call. You know how much everyone dislikes the Cable and Internet companies. All you have to do is mention Internet Cost and someone will start telling their life story. Don’t miss out!

Stand Your Ground

When I called TWC I told them I wanted to schedule a disconnection. I didn’t mess around with explaining why or how AT&T was better. I went straight to, “I’d like to schedule a day to disconnect my internet”. That was it! I let the TWC rep then ask me why and if there was anything he could do to change my mind.

Where Research and Asking Others Pays off

You see, in my area when you call TWC the first rep you speak with forwards your cancel request to another person. The first TWC rep though is the one who can offer you internet cost deals. Why they have it structured this way I don’t know. So if you give in before you get forwarded then you’ll probably lose and not get your discount. You have to follow through all the way to the end and let them offer a better deal.

This info I got from a friend who had gone through this before. He had called once and didn’t get a discount. The second time he used this tactic and won.

A Deal is Offered

This is where it pays to have their competitors plans open and right in front of you. I told the rep exactly what better internet cost deals I was going to get and gave him all the specs. He then offered to beat it. I didn’t even have to ask.

Have them Repeat the Order

To clarify any miscommunications make sure to ask the rep to verbally review everything you just discussed that is being placed in the order.

How simple is that? I doubted at first but afterwards I only wished I had cut my internet cost sooner.

Image provided by http://dribbble.com/Morcha

Comments

  1. Seems that many of the offers are geography-specific. Will definitely keep these insights in mind!

  2. Wow what an awesome giveaway!

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